About Us
At Heart Care Services UK, we believe care should be as unique as the individuals we serve. Everyone has different needs, lifestyles, and preferences—so we tailor our support to fit you. Whether it’s daily assistance, specialized nurse-led care, or a trusted companion, our goal is to enhance independence, dignity, and well-being through high-quality, compassionate home care.
Why We Started
Heart Care Services UK was founded by a team of regulated health care professionals. With years of experience in critical and long-term care, we saw firsthand the challenges patients face when transitioning from hospital to home. Many remained in hospitals longer than necessary simply because of the lack of home care facilities that they can access.
We established Heart Care Services to bridge that gap—bringing expert, compassionate care into the heart of the community. Our mission is to help individuals live safely, independently, and with dignity in their own homes, surrounded by the support they need.
Our Values
✔ Compassion – We treat every client with kindness, respect, and dignity.
✔ Excellence – We deliver the highest standards of care, led by experienced professionals.
✔ Integrity – Transparency and honesty are at the core of everything we do.
✔ Personalization – Care is designed around each individual’s needs, preferences, and lifestyle.
✔ Continuous Improvement – We invest in ongoing training and innovation to provide the best possible care.
✔ Collaboration – We work closely with families, healthcare professionals, and the wider community to provide holistic care.
Our Mission
Mission:
To deliver compassionate, expert-led home care that adapts to each client’s unique care requirements —offering true personalization, peace of mind, and a better quality of life through a person-centred and holistic care approach.
Vision:
To be one of the leading home care provider in the UK, known for our expertise, trust, and unwavering commitment to client well-being.
Our Commitment to Care
Choosing home care is a deeply personal decision. Unlike care provided in a facility, home care is delivered in the comfort of your own home, allowing you to maintain independence and familiarity in a safe, supportive environment. That’s why we take the time to develop tailored care plans, match clients with consistent, highly trained care staff, and provide real-time updates through our family care portal.
✔ Bespoke Care Plans – No one-size-fits-all approach. Every client receives a care plan tailored to their needs, lifestyle, and goals.
✔ Expert-Led Care – Our team of experienced nurses and care staff bring nearly two decades of hospital and community care experience, ensuring professional and compassionate support.
✔ Trust & Transparency – Families stay informed with real-time updates through our Family Care Portal. We address concerns and feedback promptly to maintain open communication.
✔ Regulatory Excellence – Fully CQC-registered and compliant with UK home care regulations, ensuring the highest standards of safety, care, and professionalism.
✔ Focus on Quality of Life – We promote independence while providing essential assistance, helping clients live safely and comfortably at home.
✔ Adapting to Changing Needs – As health conditions evolve, so does our care. We continuously assess and adjust care plans to meet changing physical and medical needs, ensuring seamless support through every stage.
Our Team: Experienced Nurses, Exceptional Care
At Heart Care Services UK, our team is our strength. With over 20 years of experience in hospital and community care, we ensure the highest nurse-led and personal care standards. Whether it’s assisting with daily activities, supporting mental well-being, or managing complex health conditions, our team is dedicated to delivering compassionate, professional, and reliable care.
Accredited Training & Compliance
Heart Care Services UK is an accredited training center, ensuring all care staff receive specialized training in elderly care, mental health support, and autism care. Our staff undergo continuous professional development to meet evolving care needs.
CQC Registration & Quality Standards
✔ Regulated by the Care Quality Commission (CQC) – Ensuring safe, effective, caring, responsive, well led, and high-quality care.
✔ Continuous Training & Development – Our care staff receive ongoing skills training to maintain excellence.
✔ Ethical & Legal Compliance – We adhere to UK home care regulations and uphold the highest ethical standards.
Policies & Compliance
At Heart Care Services UK, trust and accountability are fundamental to our care approach. We operate with full transparency and adherence to UK laws, ensuring fair treatment, ethical practices, and the highest quality of care.
Key Policies
✔ Modern Slavery Statement – We are committed to ethical employment and fair labor practices, ensuring that our services and supply chains remain free from exploitation.
✔ Anti-Bribery Policy – We maintain a zero-tolerance stance on bribery and corruption, upholding the highest standards of integrity across all operations.
✔ Quality Policy & Procedure – Heart Care Services is committed to maintaining the highest standards of care and ensuring full compliance with the legal requirements of the regulated activities we are registered to provide. This includes adherence to:
The Care Act 2014 – Safeguarding vulnerable individuals and ensuring their well-being.
Equality Act 2010 – Promoting inclusivity and non-discrimination in all aspects of care.
The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 – Ensuring safe, effective, and high-quality care services.
Human Rights Act 1998 – Respecting and upholding the fundamental rights and dignity of all individuals.
Mental Capacity Act 2005 – Supporting individuals in making informed decisions about their care.
We are dedicated to involving Service Users, their families, and care staffs in the planning and delivery of care, ensuring that their needs, wishes, and expectations are met to the fullest extent possible. Our approach prioritizes maximizing independence and empowering individuals to achieve their agreed-upon outcomes while receiving the compassionate support they need.
✔ Complaints & Compliments Policy – We welcome feedback and have a clear, structured process to address concerns and recognize exceptional service, ensuring continuous improvement in care quality.
Join Us in Redefining Home Care
At Heart Care Services UK, we combine expertise, compassion, and professionalism to make a meaningful difference in the lives of those we serve. Whether you or your loved one needs daily assistance, specialized nurse-led care, or companionship, we are here to provide personalized support with heart.
Contact us today to learn more about our services and how we can help.
📞 Call us: 07731821195
📧 Email us: info@heartcareservices.co.uk