Have questions about home care? We’re here to help.
Whether you need guidance on care options, funding support, or want to schedule a free assessment, reach out today.
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Address
Abacus, Stirling House, Cambridge Innovation Park, Denny End Road, Waterbeach, Cambridge, England, CB25 9PB Cambridge
FAQs
Clear Answers to Your Most Important Questions
At Heart Care Services UK, we understand that choosing home care is a big decision. Below, we’ve answered some of the most common questions to help you feel confident about your choice.
How do I know my loved one will be in good hands?
We are a nurse-led home care provider, meaning every aspect of our service is guided by regulated and experienced healthcare professionals. Our care staff undergo rigorous background checks, accredited on-going trainings, and regular supervision to ensure the highest standards of care.
What makes Heart Care Services different?
We go beyond basic care—we offer truly personalized, holistic support tailored to your loved one’s unique needs. Our management team consists of highly skilled nurses with nearly two decades of experience, ensuring expert care in every situation. Plus, we provide transparent communication through our family portal so you’re always informed.
Can care plans be adjusted over time?
Absolutely. We understand that care needs evolve. Whether your loved one requires more support, a different care staff, or a new routine, we work closely with families to adapt care plans as needed. Just let us know, and we’ll make the necessary adjustments.
What are the costs, and do you have any insurance?
As a home care provider, we carry indemnity and liability insurance to ensure protection in the event of accidents or care-related concerns. Care costs vary based on the level of support required. We offer flexible packages, including hourly, overnight, and live-in care, with clear pricing and no hidden fees. We also guide families through funding options, including private pay, NHS, and council-supported care.
How do you train and vet carestaff?
All our care staffs undergo a rigorous recruitment process, including enhanced DBS checks, in-depth interviews, and comprehensive training in personal care, dementia support, and mental health assistance, end of life et.al. Our commitment to ongoing training and development ensures they remain up to date with the latest care standards.
How do you provide personalized care?
We recognize the importance of personal and individual preferences in care. We take the time to match clients with care staffs who understand and respect their backgrounds, ensuring a comfortable and familiar environment for your loved one.
What funding options are available for care?
Funding for home care may be available through private pay, NHS continuing healthcare, local authority funding, or personal health budgets. We provide expert guidance on navigating these options and can assist you in determining eligibility.